Privacy policy

HVAC Inspector Pro is provided by Gravity Hero. This policy explains how inspection information and optional online services work.

Your inspections stay on your device

Client details, property addresses, equipment, findings, photos, company settings, and saved reports are kept in the app’s local storage. We do not operate an account system or cloud synchronization service for inspection records. We do not include advertising or analytics SDKs.

Address suggestions and location

Typing into an address-search field sends the search text to the public Photon service operated by komoot. If you allow location access, location coordinates are included to improve nearby results. A company or recent-job address may also be used to find a nearby search area. These requests expose your network address to the provider. The provider has stated that it retains request logs for service operation. Location permission is optional; you can type an address without granting it.

Photos, camera, and dictation

Camera and photo access let you record equipment and findings. Nameplate recognition processes the selected image on your device after downloading recognition resources. Dictation may use your browser or operating system’s speech service, which may process audio on its provider’s servers. When the on-device dictation fallback is used, it downloads a recognition model and processes recordings locally. You can type notes instead.

Downloads and service requests

Optional recognition tools download software or models from providers such as jsDelivr and Hugging Face. The app checks its hosted release file for updates. These providers receive ordinary network request information, including your network address. Their own privacy policies govern their handling of service logs.

Sharing and backups

Reports and backups leave the device when you choose a sharing destination. The recipient, email provider, or storage service may keep a copy under its own policies. Keep backups somewhere you control. Deleting the app, resetting browser storage, or replacing the device can remove records that have not been backed up. Current backups include inspection records and photos; they do not include original completed PDF files. Save important PDFs separately.

Subscriptions

Apple manages purchases, renewals, cancellations, and payment information. The app checks signed subscription information to determine access. We do not receive your payment card details. Cancel through your Apple account’s subscription settings. Cancelling a subscription and deleting inspection records are separate actions.

Your choices and support

You can change permissions in your device or browser settings, delete records in the app, and delete copies you have stored elsewhere. Because we do not hold a cloud copy of your inspections, we cannot recover deleted local records. If you email support, we receive what you send, including your email address and any attachments, and use it to handle your request. Avoid sending customer information unless needed for support.

For questions or requests concerning information you have sent us, contact support@hvacinspectorpro.com.

Changes

We may update this policy as services change. The date above identifies the latest version.